Shipping Policy

1. General Shipping Information:

1) We will arrange the shipment every Wednesday. (For orders which we will ship from amazon EU/US/JP warehouse, the shipment will be arranged every day. )
2) We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control. 
4) In addition to transit time, there may be processing time. 


2. What countries do you ship to?

● European countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kindom;


● Asia:
Australia, Hong Kong, Japan, Macau, Malaysia, Singapore, South Korea, Thailand;

● South America:
Brazil, Colombia, Mexico;

● North America:
Canada, United States;

● Middle East:
Saudi Arabia, United Arab Emirates;

● Africa:
South Africa.

● For Australia, there maybe delays. 
● For Brazil, pls kindly leave your TAX ID when filling in the shipping information. 

3. Free Shipping Restrictions: 

The free shipping offer is limited to standard ground shipping and is valid only in the countries covered by Amazon US/EU/JP's logistics. Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.


4. How Can I Track My Order?

If you have a AirLoop.com account you can view your order's status under the "My Orders" tab of your account page. You will need your order number and contact email on hand.